Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our Platform to provide, optimize, and secure our language interpretation and translation services:

• 1.1 Personal Information: When you register on Hanioo or request services, we collect your name, email address, phone number, profile picture, preferred languages, and location data to create and manage your account and deliver services.
• 1.2 Payment Information: All payment transactions are securely processed through Razorpay. We do not store your credit/debit card details, bank account numbers, or other sensitive financial information on our servers.
• 1.3 Usage Data: We automatically collect information about how you interact with the Platform, including booking history, session duration, device type, operating system, IP address, and app usage analytics.
• 1.4 Communication Data: If you contact our support team or communicate through the Platform, we may store records of those interactions for quality assurance, training, and dispute resolution purposes.
• 1.5 Interpreter-Specific Data: Service Providers (interpreters and translators) may be required to submit additional information such as certifications, language proficiency proof, government-issued IDs, tax details, and other professional verification documents.

2. How We Use Your Information

We use the collected information for specific, legitimate business purposes, including:

• 2.1 Account Management: To create, manage, and maintain your user account on the Platform.
• 2.2 Matching Services: To match Clients with suitable Service Providers (interpreters and translators) based on language requirements, domain expertise, location, and real-time availability.
• 2.3 Transaction Processing: To process bookings, payments, refunds, and cancellations efficiently and securely.
• 2.4 Platform Optimization: To analyze usage patterns, improve functionality, troubleshoot technical problems, and personalize your experience on the Platform.
• 2.5 Communications: To communicate important updates, service notifications, session confirmations, and promotional offers (you may opt out of marketing communications at any time).
• 2.6 Security & Compliance: To detect, prevent, and address fraud, security breaches, unauthorized activity, and enforce our Terms of Service and applicable legal obligations.

3. Data Sharing & Disclosure

We respect your privacy and only share your information in the limited circumstances described below:

• 3.1 No Selling of Data: We do not sell, rent, or trade your personal data to third parties for marketing purposes.
• 3.2 Service Providers (Interpreters & Clients): We may share limited information with Service Providers (interpreters and translators) strictly to facilitate the completion of booked sessions (e.g., your name, language pair, and session parameters).
• 3.3 Third-Party Vendors & Partners: We may share data with trusted third-party service providers who assist in operating the Platform, including payment processors (Razorpay), cloud hosting services, and analytics providers, under strict confidentiality agreements.
• 3.4 Legal Compliance & Protection: We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our legal rights, your safety, or the safety of others.
• 3.5 Business Transfers: In the event of a merger, acquisition, reorganization, or sale of company assets, user information may be transferred as part of that business transaction.

4. Data Security

We take the security of your personal data seriously and apply comprehensive safeguards:

• 4.1 Security Measures: We implement industry-standard security measures including SSL/TLS encryption, secure firewalls, restricted access protocols, and secure server architecture to protect your personal information from unauthorized access, loss, alteration, or destruction.
• 4.2 Inherent Risks: While we strive to protect your data using commercially reasonable means, no method of electronic transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to enforcing all appropriate precautions.
• 4.3 User Responsibility: You are responsible for maintaining the confidentiality of your account credentials and password. Please notify us immediately of any suspected unauthorized access or breach of security.

5. Cookies & Tracking

To enhance your experience and collect performance analytics:

• 5.1 Usage: We may use cookies and similar tracking technologies to enhance your experience, remember preferences, analyze usage patterns, and deliver personalized content across our website and application.
• 5.2 Management: You can manage or disable cookies through your device or browser settings. However, disabling cookies may affect certain features and the proper functionality of the Platform.

6. Third-Party Services

Our platform may interact with external platforms:

• 6.1 External Links: The Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices, policies, or content of these external sites.
• 6.2 Independent Review: We encourage you to review the privacy policies of any third-party services or websites before providing your personal information.

7. Your Rights

Depending on your jurisdiction and applicable data protection regulations (including GDPR where applicable), you have the following rights regarding your personal data:

• 7.1 Access: You have the right to request a copy of the personal data we hold about you.
• 7.2 Correction: You may request corrections to any inaccurate, outdated, or incomplete personal information in our records.
• 7.3 Deletion: You may request the deletion or erasure of your personal data, subject to legal, tax, and contractual retention requirements.
• 7.4 Opt-Out: You may opt out of receiving promotional communications by using the unsubscribe link in our messages or contacting us directly.
• 7.5 Data Portability & Restriction: Where applicable under data protection laws, you may have the right to restrict our processing of your personal data or request data transfer in a portable format.

8. Children's Privacy

• 8.1 Age Requirement: The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
• 8.2 Removal of Minor Data: If we become aware that we have collected data from a minor without verified parental consent, we will take immediate steps to delete that information promptly from our databases.

9. Changes to This Policy

• 9.1 Right to Modify: We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
• 9.2 Acceptance of Changes: We encourage you to review this Policy periodically. Continued use of the Platform after changes constitutes your acknowledgment and acceptance of the updated Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or our data handling practices, please contact us: